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Chat Transcript
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Thank you for chatting it up with Bippos today, my name is Michelle M and I'm happy to assist you.
Michelle M: Hi Flo, I see your question: Warranty on Zojirushi EA-TAC35 Gourmet Sizzler Electric Griddle. It will be just a moment while I look into that for you! Ho's your day going by the way?
Flo: Giants are winning 7 to Zip!
Michelle M: Yeah! Go Giants!
Flo: too bad about the A's though
Michelle M: Too bad is right. I'm rooting for the Giant though. I couldn't find the warranty info in my resources, but I do have there Customer Service contact in case you'd want that.
Flo: I guess my question is, how can I try an electric griddle, find out that it doesn't work and then return it to Bippos 'unused in original packing'?
Flo: 8 to nothing!
Michelle M: Yes!
Michelle M: Well if you open it and it is broken or defective we can certainly do an exchange or even the full refund no problem, since we dint send it in good conditions
Michelle M: If it were used it wouldn't be original condition and it wouldn't be as easy to return
Flo: the website doesn't seem to deal with returning anything but shoes
Flo: of course you can't go outside with shoes & then return them, but it's really hard to *not* use a frying pan
Michelle M: Let me check with my resource desk on appliances exceptions, because it is hard to see if you don't use it.
Flo: okay
Michelle M: Lets say for example you open it and it wont heat properly or doesn't work we would give a refund or exchange no problem. It would be a case by case exception to refund or exchange if you open and don't like it or it wont "hold six pancakes." And we allow a one time exception out of the policies if the refund and exchange is chosen.
Flo: I always save my packaging; the hard part is choosing a vendor when you are taking a chance on a product: most electronics will be DOB so they can be exchanged if there's a problem. The griddle is of the kind of product that seems to have power issues after, say, six months of moderate use. The thermostat goes bad or some such thing. Tough to predict. So it would be nice to know that there is a year's worth of coverage on the product if you haven't abused it.
Flo: 'when the lights go down in the City' Three more outs and it's on the World Series!
Michelle M: That would be a case by case exception, but being that it shouldn't happen in a short time of usage it would make sense to help you with that item. And you do have a year to be assisted with a refund or exchange with Bippos.
Flo: omg HOME RUN Belt!
Michelle M: I was looking at Sojourns' Webster and I did see that you can register there product for warranty services
Michelle M: Sorry, that was meant to say Zojirushi
Michelle M: I was about to call them for specifics but they are closed now
Flo: yeah I was looking on their website and coming up empty on warranty info; so you go through registration with them
Flo: sounds good; I like that it is not a teflon coating
Michelle M: I love there rice cookers
Flo: thanks for the help!
Michelle M: You're welcome!
Flo: I just switched to using my wok for cooking rice--when I came back from a trip to India, I got into basmati rice with spices and the wok's perfect. Fast--like 10 minutes--and very fluffy
Michelle M: That's amazing. I wouldn't ever think of that. sounds like some old world cooking styles.
Flo: You have to season your wok pretty well so things don't stick; and also watch your heat--if the oil starts smoking, remove from the heat IMMEDIATELY or it's spoiled; I just move it over to the next burner. When you toss a drop of water in & it sizzles, then you can 'perfume' or 'temper' the oil with some spices like mustard seeds & tumeric & fennel and then toss your well rinsed rice in, put some hot water to cover, stir & cook for 5-6 minutes and it fluffs up wonderfully.
Michelle M: I am going to need to cook my rice like that next time. That sounds awesome, making me hungry.
Flo: one out away and it's raining
Michelle M: Its coming down hard too
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